Refund policy

Damaged or defective items. Please inspect your order when it arrives. If anything is damaged or defective, email us at info@palmandpith.com within 48 hours of delivery with photos of the item, the shipping box and the packaging. We'll arrange a replacement or refund at no cost to you. We can't accept damage claims made after 48 hours.

Returns. If you change your mind, contact us within 14 days of delivery to request a return. All returns need approval first, and we'll send you the return address. Items must be unused and in their original packaging. Return shipping is paid by the customer. A 15% restocking fee applies.

Refunds. We issue refunds to your original payment method once we receive and inspect the item, minus the restocking fee and the original delivery cost. Items returned without approval, or sent to the wrong address, aren't eligible for a refund.

Cancellations. You can cancel free of charge until your order ships. After that, it's treated as a return. Refused deliveries are subject to the 15% restocking fee and return shipping costs.

Final sale. Clearance items are final sale.